1. Eligibility for Refunds

Refunds are available for eligible purchases, subject to the following conditions:

• Products: Refunds are only available for physical products if the item is unused, unopened, and in its original packaging. Products must be returned within [number] days from the date of receipt.

• Services: Refunds for services are only available if the service has not been rendered or the service was not as described.

• Digital Products: Due to the nature of digital products (such as downloadable content), we typically do not offer refunds once the product has been accessed or downloaded, unless the product is defective or not as described.

2. How to Request a Refund

To request a refund, please contact our customer service team at [email address or phone number] within the eligibility period. Be sure to include the following information:

• Order number

• Reason for the refund request

• Proof of purchase (e.g., receipt, order confirmation)

We will process your request and notify you of the outcome within [number] business days.

3. Refund Processing

If your refund is approved, the refund will be issued to the original payment method within [number] business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

4. Exceptions

The following items are non-refundable:

• Gift cards or vouchers

• Opened or used items (unless defective)

• Custom or personalized items

5. Shipping Costs

Refunds for physical products will not include the cost of shipping unless the product was damaged upon arrival, defective, or incorrect.

6. Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date. Please review this policy periodically for any updates.